Privacy Policy for Sarwam

By using Sarwam, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using the application.

1. Information We Collect

We may collect the following types of personal and non-personal information:

1.1 Personal Information

• Email Address – for account registration, verification, password recovery, and communication.
• Phone Number – for account verification, order updates, and customer support.
• Delivery Address – for order delivery purposes.
• Partial Name (if provided) – for personalization, not for identity verification unless legally required.

1.2 Automatically Collected Information

• Device Information – device model, operating system version, unique device identifiers, and mobile network information.
• App Usage Data – pages visited, features used, crash logs, and other diagnostic data.
• Log Information – IP address, time zone, and timestamps related to app usage.

2. How We Use Your Information

We collect and process your information for the following purposes:

• Order Processing & Delivery – to enable sellers and logistics partners to prepare and deliver your order.
• Account Creation & Verification – to create a secure account and verify your identity.
• Customer Support – to respond to your inquiries, requests, and complaints.
• Service Communication – to send order updates, service changes, and policy updates.
• Security & Fraud Prevention – to detect and prevent unauthorized access, fraudulent transactions, and misuse of the app.
• Legal Compliance – to comply with applicable laws, regulations, and law enforcement requests.

3. Data Storage & Security

• Your personal data is stored in encrypted databases hosted on secure servers provided by Vercel and Supabase.
• All transmissions between your device and our servers are protected using HTTPS encryption.
• Access to personal data is strictly limited to authorized personnel, sellers, and service providers who require it for business purposes.
• We regularly review and update our security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

4. Data Sharing & Disclosure

We share your information only as necessary for business and legal purposes:

• Logistics Partners – to facilitate order pickup and delivery.
• Sellers/Vendors – to prepare and fulfill your order.
• Payment Service Providers – to process payments securely.
• Service Providers – for hosting, analytics, and technical support.
• Legal Authorities – when required by law or to protect our legal rights.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. User Rights

Depending on your location, you have the following rights:

• Access Your Data – request details of the information we hold about you.
• Rectification – request corrections to inaccurate or incomplete information.
• Deletion – request deletion of your account and personal data (subject to legal retention requirements).
• Data Portability – request a copy of your personal data in a structured, machine-readable format.
• Withdraw Consent – withdraw your consent to data processing where applicable.

To exercise these rights, email us at support@sarwam.live. We will respond within the timelines required by law.

6. Children's Privacy

Sarwam is intended for users 18 years and older. We do not knowingly collect personal information from individuals under 18 without parental consent. If you believe a minor has provided us with personal data, contact us immediately to request deletion.

7. Cookies & Tracking Technologies

• We use session cookies and similar technologies to keep you logged in and improve your user experience.
• We do not use cookies for targeted advertising without your explicit consent.

8. International Compliance

We comply with:

• Indian IT Act, 2000 & Rules
• General Data Protection Regulation (GDPR) for EU users
• California Consumer Privacy Act (CCPA) for California residents

If you are located outside India, your information may be transferred to and processed in India. By using our services, you consent to such transfer.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you by updating the "Last Updated" date and, in some cases, by sending you an in-app notification or email.

11. Contact Us